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Free standard untracked shipping on all domestic and international orders.
All orders over £100 will be sent with tracked shipping with signature required.
Stock permitting, all orders (excluding made-to-order and pre order products) placed with us are usually dispatched to all customers within 3-7 working days.
Whilst we have no control over the delivery of items to you, indicative timings are as follows:
UK: Approximately 3-5 working days from despatch of order
Europe: Approximately 3-5 working days from despatch of order
Rest of the World: Approximately 5-7 working days from despatch of order
Due to shipping restrictions, we are not able to ship to Post Office boxes.
We are only able to ship your order to one location. During the checkout process, you will be asked to select the shipping address for your order.
We realise that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to.
Returns & Exchanges
You have the right to return your order within 14 days of receipt of the goods (excluding Sale items and items listed as 'Made To Order'). No Wallflower Project do not currently offer free returns and the customer is responsible for all return shipping expenses. In the case of a return, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days after receiving your return.
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of No Wallflower Project.
No Wallflower Project will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. No Wallflower Project will not accept returns for any non-faulty items that have been worn and/or have tags removed and/or original packaging is damaged.
Please note that all sales of sale items (those displaying a reduced price) and Made To Order items are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.
Please contact firstname.lastname@example.org for assistance.
Changes & Cancellations
If you have changed your mind about your order you have up until 1 hour after the order confirmation to cancel it by writing to us at email@example.com.
If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund. We recommend contacting your local customs office for information regarding these costs. The price associated with duties and taxes vary from country to country.
No Wallflower Project cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
Made To Order & Pre Order
All our products listed as 'Made To Order' and 'Pre Order' are made especially for you in England. Please be aware that products in these categories require additional time before they will be dispatched. Specific timings can be found on each individual product listing and can range from one week to several months depending on the item. Pre Order and Made To Order items can be returned within 14 days of receipt of goods. Terms stated in 'Returns & Exchanges' apply.