Delivery & Returns

Thank you for your purchase from No Wallflower Project! We appreciate your support.

Cancellation of the order

If you have changed your mind about your order you have up until 1 hour after the order confirmation to cancel it by writing to us at customercare@nowallflowerproject.com.

Shipping to the United Kingdom

(Covers England, Scotland, Wales and Northern Ireland).

UK Standard Delivery (3-5 Days): £5.00
UK Next Day Delivery: £9.00 (eligible UK orders before 12pm Mon-Thurs)

Free shipping available on selected items.

Shipping Outside the UK.

Please see shipping zones below for details regarding individual countries. 

Stock permitting, all orders (excluding made-to-order products) placed with us are usually dispatched to all customers within 5 working days. 
Whilst we have no control over the delivery of items to you, indicative timings are as follows:
 
UK: 3-5 working days from despatch of order 

Europe: 3-5 working days from despatch of order 

World Zones 1 & 2: 5-7 working days from despatch of order 


**For shipments outside of the EC, please note that the shipping rates do not include any of the customs or import duties that could be levied when the package reaches your destination country. It is your obligation to pay such customs or import duties.


Due to shipping restrictions, we are not able to ship to Post Office boxes. When placing your order, you must provide us with an address where our delivery service can obtain a signature upon delivery of your shipment.

All No Wallflower Project own-brand product deliveries will be sent using Royal Mail.

Please be aware that some items may be sent separately.

We are only able to ship your order to one location. During the checkout process, you will be asked to select the shipping address for your order.
 
We realise that your order may include gifts that require shipping to several different locations. To do this you will be required to place separate orders for each address you wish to ship to.

 

Shipping Outside the UK.

Please see shipping zones below for details regarding individual Countries. 

Europe : £12.50

Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores (EU), Balearic Islands (EU), Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU), Canary Islands, Corsica (EU), Croatia (EU), Cyprus (EU), Czech Republic (EU), Denmark (EU), Estonia (EU), Faroe Islands, Finland (EU), France (EU), Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland, Hungary (EU), Iceland, Irish Republic (EU), Italy (EU), Kazakhstan, Kosovo, Kyrgyzstan, Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU), Macedonia, Madeira (EU), Malta (EU), Moldova, Monaco (EU), Montenegro, Netherlands (EU), Norway, Poland (EU), Portugal (EU), Romania (EU), Russia, San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan and Vatican City State

World Zone 1: £18.50

Covers all countries that aren’t a part of Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia (other than Singapore and Laos).

World Zone 2: £20.50

Australia, Belua, British Indian Ocean Territory, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Fiji, French Polynesia, French South Antarctic Territory, Keeling, Kiribati, Macao, Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island , Norfolk Island, Norwegian Antarctic Territory, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, US Samoa and Western Samoa.


RETURNS

How to return your item.

  1. Please contact No Wallflower Project by emailing customercare@nowallflowerproject.com with a return request.  You will be issued a return number.
  2. Fill out the returns table (Sent with your item) and include inside the returns parcel.
  3. Write your returns number clearly visible on your returns form. Stick our shipping address onto your package.
  4. Postage:
    1. If returning a faulty item: Stick your pre paid postage stamp onto your package.
    2. If returning a non-faulty item for return or exchange: Purchase postage for your parcel and stick it onto your package.
  5. Exchanges will be shipped and refunds processed only after the original item has been received back to our London studio.

You have the legal right to return your order within 14 days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 14 days after receiving your return. If you want to return your order, you will need to follow the procedure set out below within the 14 days of receipt of the goods.
 
No Wallflower Project will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. No Wallflower Project will not accept returns for any non-faulty items that have been worn and/or have tags removed. 

Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging.
 
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
 
Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of No Wallflower Project. We do not currently offer free returns for customers in the UK. Please contact customercare@nowallflowerproject.com for assistance.

Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.

International Returns

For all International returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. We do not currently offer free returns Internationally.

Returns after 14 days

Returns received outside the above time frames will not be accepted.


Procedure for returning goods

All items intended for return or exchange must have a Returns Number (RN). RN numbers must be obtained within 14 working days of receipt of delivery by emailing customercare@nowallflowerproject.com with your order number and whether you would like an exchange or refund. No Wallflower Project will them email you a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with No Wallflower Project within the above stated timeframe. Please note that No Wallflower Project does not accept liability for returned goods.
 
When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.
 
When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.

Please note that all sales of sale items (those displaying a reduced price) are final. No exchange, credit note or refund will be offered against sale purchases and the conditions set out above will not apply.


Exchanges

We can only exchange an item for the same item in a different size, subject to availability within 14 days of receipt of your order. If you wish to exchange something, please follow the returns procedure and state in your email that you wish to exchange the item. 
 
Exchanged items will only be dispatched after the returned goods have been received and undergone a quality control check. In this case, any sum debited from your credit or debit card from the sale of the returned goods will be re-credited to your account as soon as possible and in any event within 14 days of your order.
 
To make an exchange you will be required to arrange and pay for the return of the products to us. All items for exchange must have a Returns Number (RN). RN numbers must be obtained within 14 working days of receipt of delivery by emailing customercare@nowallflowerproject.com. The No Wallflower Project team will then reply with a RN number. Once you have received your RN number please take care to follow the instructions emailed to you. You cannot return goods without this number.
 
Exchanges must be made within 14 days of receipt of your order. Exchanges outside of this period will not be accepted. When returning an order or partial order the RN number must be stated clearly on the parcel and a copy of your original sales receipt must be enclosed.
 
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags until you are completely satisfied that the items will not be subject to return within 14 days. We also request that items are returned with their original packaging including.
  
Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.


Faulty Items

Faulty items will only be accepted if the goods we have delivered to you were damaged on arrival. All items returned as faulty will be inspected and any items deemed to subject to fair wear and tear will not be accepted as faulty. 

All items intended for return must have a Return Number (RN). RN numbers must be obtained within 5 working days of receipt of delivery by emailing customercare@nowallflowerproject.com. The No Wallflower Project team will then reply with a RN number. Once you have received this, please take care to follow the instructions emailed to you. You cannot return goods without this number and we reserve the right to refuse/return unidentified returns to the sender.
 
We will replace a faulty item if a replacement is in stock and available. We can only replace faulty items for the same item in the same size. If you wish to be sent a replacement, please make your request clear when emailing to request your RN Number. 
 
In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs occurred. Please note that refunds onto credit cards can take up to 30 days and are subject to your bank’s refund regulations.


Please send all returns to: 

Henrietta O’Connor
144 Church Lane
London
SW17 9PU
England
United Kingdom


Queries: customercare@nowallflowerproject.com